Frequently Asked Questions

Q: Why is there an Unassigned user and time visible on the card?

At times, you may notice a time record labeled "Unassigned" for a non-existing member, as shown in the screenshot above. This scenario often occurs when:

1. The card is being tracked in a "tracking list".
2. The user, who was initially tracked on the card, has been removed as a member of that card. Under such circumstances, Assista continues tracking the card since it is part of a tracking list. However, it cannot assign that tracked time to any existing members, as all of them have left the card. This feature might be useful in some scenarios, but not all.

If you wish to remove the unassigned time record, you can add a card comment on the card as given below:

!assista remove 2 minutes for N/A

In this context, N/A refers to the non-existing user.

Q: My browser refuses the connection or gives 403 error when I try to access Assista

When authorising the Assista power-up in Trello, you may see a message saying that the connection is refused or 403 error in your browser.

The problem relates to 3rd-party cookies being blocked by your browser, which is a problem for many Trello Power-Ups.

To resolve the issue, either enable third partcy cookies on your browser or add assista.io as a trusted domain.

Google Chrome

1. In the main menu, select Preferences. This will open a new page with your settings. Click on "Privacy and Security" on the menu on the left. Alternatively, navigate directly to: chrome://settings/privacy in a new browser tab.
2. Find the option as outlined below "Cookies and other site data" and click it.
3. Either allow all third party cookies or towards the bottom, under "Sites that can always use cookies", click "Add".
4. Enter assista.io and press "Add".
5. Close the tab and return to Trello. Refresh the page and click on the Assista button on the top of your board.

Read more about how to clear, allow & manage cookies in Chrome here.

Safari

1. In the main application menu, select "Preferences", then select the "Privacy" tab. Make sure the option "Allow from websites I visit" is selected. You may need to visit https://assista.io in order for Safari to recognise Assista as a trusted site.
2. Close the tab and return to Trello. Refresh the page and click on the Assista button on the top of your board.

Firefox

1. In the main application menu, select "Preferences". In the page that appears, select "Privacy & Security" in the left menu bar. Scroll down to "Cookies and Site Data".
2. Click on the "Exceptions..." button. Enter assista.io, then click "Allow", then "Save Changes".
3. Close the tab and return to Trello. Refresh the page and click on the Assista button on the top of your board.

Q: How can I move my cards from board 'A' to board 'B' without losing any time data?

When managing projects with Assista, moving cards between boards can be a common task. However, it's essential to ensure that all your accumulated time data remains intact during the move. This guide will walk you through the steps to move your cards from board 'A' to board 'B' without losing any valuable time data.

Understanding How Time Tracking Works

Before diving into the steps, it's important to understand how time tracking works in Assista:

Tracking Lists: Time is tracked based on how cards move through specific lists on your board. For example, if you have lists named "To Do," "Doing," and "Done," with "Doing" set as your tracking list, Assista will track the time a card spends in the "Doing" list.

Time Data Accumulation: The time spent on a card is recorded as it moves from one list to another. Assista relies on the name of the tracking list to accumulate and display this data.

Steps to Move Cards Without Losing Time Data

Check the Tracking List on Board 'A':

Identify the tracking list on your source board (Board 'A'). For example, if the "Doing" list is where time is tracked, make a note of this list name.

Prepare Board 'B':

Before moving any cards, ensure that Board 'B' has a tracking list with the exact same name as the one on Board 'A'. If the tracking list on Board 'A' is named "Doing," create or rename the corresponding list on Board 'B' to "Doing." This step is crucial because Assista uses the list name to link the time data to the card.

Move the Cards:

Now that the tracking list names are consistent across both boards, move your cards from Board 'A' to Board 'B'. Since the tracking list names are identical, Assista will recognize the list and retain all the accumulated time data on the moved cards.

After moving the cards, go to Board 'B' and check the cards to ensure that the time data has been successfully carried over. The time tracked should appear correctly if the list names were matched as described.

Using Time Comments

If you use time comments to manually add time entries to a card, the time data will remain intact when moving the card across boards, regardless of the tracking list names. Time comments are directly associated with the card itself, so they will transfer along with the card, preserving all time entries.

What to Do If Time Data Is Missing

If you move the cards before renaming the tracking list on Board 'B,' you may notice that the time data does not appear correctly. In this case, even if you rename the list after the move, the time data might still be lost.

To avoid this issue:

Always rename the tracking list on the destination board before moving the cards. If you've already moved the cards and the time data is missing, you may need to move them back to the original board, rename the tracking list on the destination board, and then move the cards again.